FAQ

Frequently asked questions
What should I do, if I do not receive my SMS-ticket?

If you do not receive your SMS ticket, you can show the bus and train personnel your e-mail receipt, containing the same information as your SMS ticket, instead. Remember to bring your mobile telephone along with you as proof of your purchase of the SMS ticket.

I have entered the wrong phonenumber, what do I do?

 

If the number is incorrect, then please contact us.

If the country code has been added twice you can use the Email as a ticket as long as you keep your phone on you.

Call us

+45 7015 7000

Write us

Metro
Metro Customer Service

S-trains
DSB Customer Service

Busses
Mail to Movia

Does it cost anything to receive the Eventbillet as an SMS?

Normally, you receive SMS messages free of charge. If you are unsure about this, you can contact your service provider for more information.

If I purchase several Eventbilletter, can I have them delivered to several different numbers?

Yes, but you must make a purchase for each individual Eventbillet for each individual mobile telephone number.